Delivery Information

 

 

Three ways to shop
Online: You can place your order using our secure online shop. All online payments are processed via PayPal. We accept Visa, Mastercard and Switch/Maestro cards.
By post: Click here to be sent our Gifts for Life and Books for Life catalogues by mail.
When ordering by post you can pay by Visa, Mastercard and Switch/Maestro cards, cheque or postal order.
By phone: On 0117 944 1000 Mon-Fri, 9am-5pm
We accept Visa, Mastercard and Switch/Maestro cards for telephone orders. If you are member of Viva!, have your membership number handy.
Thank you for shopping with us.

Dispatch Times
We aim to deliver your order within 5-10 working days. If an order is urgent or required for a specific day (Birthday, gift etc) please contact us on merchandise@viva.org.uk or 0117 944 1000 for a speedy response.

Urgent Order Postal Rates
Please contact our Merchandise Department on 0117 944 1000 to arrange a premium postal service (Royal Mail Special Delivery, Parcel Force) to ensure your order will arrive on a specified day. Alternatively you can place an order on our web shop, leaving your postal requirements in the 'Comments' field at the checkout stage. e.g I would like my order to be sent next day. As our shop does not currently have the functionality to add special postal rates to an existing order, a member of our Merchandise Team will contact you to discuss your postal options.

Stock Issues
Occasionally products listed on the Viva! Shop are subject to stock shortages. If the product is only temporarily out of stock (7-10 working days) we will part-send the remainder of your order with a note explaining the due date of the product to follow and proceed with shipping the product immediately once it has come back into stock.

If a product (with a value of £10 or less) has become discontinued after receipt of your order or is known to be out of stock for a longer period of time, we will issue you a credit note to spend in the Viva! Shop or contact you to offer a product substitution. If a product (with a value of £10 or more) has become discontinued after receipt of your order we will contact you to offer a product substitution or full refund.

Gift Vouchers 

Unfortunately, our web shop cannot automatically accept Gift Voucher codes at this time. To redeem Viva! Gift Vouchers online, please follow these steps:

1. Place your order on the Viva! Shop, including all shipping/billing information.

2. Include your Gift Voucher number(s) in the 'Comments' field at the checkout stage. i.e. T045 & S030. You will not be able to proceed with redeeming the vouchers and/or payment at this stage but we will now have a record of your order and delivery details.

3. Email merchandise@viva.org.uk to inform us that you have placed an order. A member of the merchandise department will contact you to confirm your order and if there is any surplus payment to be made. 

Postage Rates
Viva!'s postage and packing rates are based on the total value of merchandise bought and are applied at the checkout stage of each order. We have tried to select postage rates that we deem to be fair, based on the value to weight ratio of each order, whilst keeping in line with Royal Mail shipping criteria.

 


Order Value

UK

EU 
Countries

Up to £4.99

£1.95

£2.50

£5-£19.99

£3.95

£7.50

£20-£39.99

£5.50

£13.75


£40-£99.99

£6.50


£16.25


£100 or over

Free


£18.75



PRIVACY POLICY

Viva!, 8 York Court, Wilder Street, Bristol BS2 8QH, UK
T: 0117 944 1000 F: 0117 924 4646 E: info@viva.org.uk